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Error when installing Symantec Endpoint Protection on Ubuntu Linux: "Missing package files"

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Article ID: 161595

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Symantec Endpoint Protection fails to install on Ubuntu Linux and displays error: "Missing package files"

"Missing package files... please check the package and use a valid one."

"Virus protection component failed to install"

 

Cause

The Symantec installer is using incorrect pathing under some versions of Ubuntu Linux. This has been fixed in Symantec Endpoint Protection 12.1 RU6.

Resolution

Solution is to upgrade to Symantec Endpoint Protection 12.1 RU6.  See Download the latest version of Symantec Endpoint Protection.

As a workaround copy the contents of the extracted sep-deb.zip archive to the root of the file system, and run the installer from there. That is, NOT from "/root" but from "/".

 

Applies To

Ubuntu Linux