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Endpoint Protection Manager upgrade fails with an error "LiveUpdate content storage space optimization failed".

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Article ID: 161592

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Updated On:

Products

Endpoint Protection

Issue/Introduction

While upgrading the SEPM, upgrading the Database Schema fails at a low percentage with the error "LiveUpdate content storage space optimization failed".

Upgrade-0.log:
 

2021-11-09 16:08:30.656 THREAD 30 INFO: Schema12RU4MP1ToFerrariPCC> doContentStoreOptimization>> Content validation and cleanup...total time(ns): 10171772181
2021-11-09 16:08:32.786 THREAD 30 SEVERE: Error: GENERATE_DELTAS- CSO op failed, details in ContentStoreOptimization*.log
2021-11-09 16:08:32.896 THREAD 30 WARNING: Upgrade> updateTransactionLogFileSize>> final log size is 16384
2021-11-09 16:08:32.896 THREAD 30 SEVERE: java.util.concurrent.ExecutionException: java.io.FileNotFoundException: Input revision folder not found: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Inetpub\content\{0246E1F0-0B29-40EE-A07C-C6CD91415374}\211103053\Full
2021-11-09 16:08:32.896 THREAD 30 SEVERE:  at java.base/java.util.concurrent.FutureTask.report(FutureTask.java:122)
2021-11-09 16:08:32.896 THREAD 30 SEVERE:  at java.base/java.util.concurrent.FutureTask.get(FutureTask.java:191)
2021-11-09 16:08:32.896 THREAD 30 SEVERE:  at com.sygate.scm.server.liveupdate.ContentStoreOptimizer.getThreadResult(ContentStoreOptimizer.java:130)
2021-11-09 16:08:32.896 THREAD 30 SEVERE:  at com.sygate.scm.server.upgrade.Schema12RU4MP1ToFerrariPCC.updateContents(Schema12RU4MP1ToFerrariPCC.java:133)
2021-11-09 16:08:32.896 THREAD 30 SEVERE:  at com.sygate.scm.server.upgrade.Schema12RU4MP1ToFerrariPCC.doContentStoreOptimization(Schema12RU4MP1ToFerrariPCC.java:77)
2021-11-09 16:08:32.896 THREAD 30 SEVERE:  at com.sygate.scm.server.upgrade.Upgrade.doContentStoreOptimization(Upgrade.java:2164)
2021-11-09 16:08:32.896 THREAD 30 SEVERE:  at com.sygate.scm.server.upgrade.Upgrade.doUpgrade(Upgrade.java:1138)
2021-11-09 16:08:32.896 THREAD 30 SEVERE:  at com.sygate.scm.server.upgrade.ui.UpgradeTask.go(UpgradeTask.java:147)
2021-11-09 16:08:32.896 THREAD 30 SEVERE:  at com.sygate.scm.server.upgrade.ui.UpgradeProgressPanel$2.construct(UpgradeProgressPanel.java:248)
2021-11-09 16:08:32.896 THREAD 30 SEVERE:  at com.sygate.scm.util.SwingWorker$2.run(SwingWorker.java:151)
2021-11-09 16:08:32.896 THREAD 30 SEVERE:  at java.base/java.lang.Thread.run(Thread.java:829)
2021-11-09 16:08:32.896 THREAD 30 SEVERE: Caused by: java.io.FileNotFoundException: Input revision folder not found: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Inetpub\content\{0246E1F0-0B29-40EE-A07C-C6CD91415374}\211103053\Full

DBValidator:

2021-11-09 16:23:13.022 THREAD 1 WARNING: DatabaseValidationTask> validateLUContent>> Finished validating LiveUpdate content.  --> FAILED
2021-11-09 16:23:13.022 THREAD 1 WARNING: DatabaseValidationTask> validate>> Database validation failed. brokenLinkValidationFailed: true, luContentValidationFailed: true

Cause

A broken link in the SEPM database for LiveUpdate content.

Resolution

Contact support for a cleanup tools to resolve the database issue.

 

Attachments