After upgrading server to DS 7.5 SP1 HF4 and HF4 to HF5 "Unknown client machine unable to get any task in PXE"


Article ID: 161591


Updated On:


Deployment Solution


When Unknown client machine boots in PXe it does not pickup the task.Where as Known client machine works fine.

<event date='12/31/2014 02:20:15.6470000 -08:00' severity='2' hostName='minint-k4hd9v9' source='BasicInvCollectorT' module='AeXBasicInventory.dll' process='PECTAgent.exe' pid='1824' thread='1828' tickCount='77626' >
  <![CDATA[Error gathering inventory for AeX AC Client Agent: Not implemented (-2147467263)]]>

or you might see the Agent registration status as [PENDING]

On the task server in the Agent.log  (C:\ProgramData\Symantec\Symantec Agent\Logs), you will see this error:
"Removed record for not allowed endpoint '{GUID.EN_US}', because no such endpoint is registered on NS."


As of now it seems to be issue with Aexbasicinventory.dll file(version 7.5.3200 and 7.5.3300) . Not able to send the basic inventory to the NS for Unknown client machine in Pxe.


Steps To resolve :-

Attached is the Pointfix you will need to fix this problem, Download the pointfix to the NS, and unzip the files.

 -Run PfInstaller2.exe, attached to the bottom of this article on  your NS.

- Refresh the Packages by going to Server Manager and click on Configuration > Task Scheduler > Task Scheduler Library, find NS.Package Refresh and right click on it and select Run.

- After package refresh make sure the package updates on the package servers. Then rebuild your Automation Envrionment to include the corrected files.

-Remove all Initial Deployment records to make sure none were created with the old file version. Do so by running the following SQL Query in SQL Management Studio:

insert into ItemToDelete (Guid,DeleteDate)
select Guid, GETDATE()
from vComputer where [OS Name] like '%Preinstallation%'

Then run the NS.Quarterly by opening Windows Task Scheduler, clicking on the Task Scheduler Library and rightclicking and running the NS.Quarter-hour


Applies To

Deployment Solution 7.5 SP1 HF4

Deployment Solution 7.5 SP1 HF5

Unknown client machine

X86 and X64 (WINPE -Preboot)

Attachments get_app