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Internal Server Error with Schemus LDAP Synchronization Tool

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Article ID: 161581

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Updated On:

Products

Email Security.cloud Web Security.cloud

Issue/Introduction

When trying to use the Schemus LDAP Synchronization Tool you receive an Internal Server Error response.

Mail synchronization failed. There was a problem communicating with the Symantec.cloud server: (500) Internal Server Error

Resolution

This error indicates that the incorrect password is configured in Schemus for the Symantec.cloud portal that is used for the synchronization.  If the Symantec.cloud portal password has changed, this change must also be made within the Schemus settings and/or configuration.

To confirm that Schemus is using the correct password:

  1. Manually log into the Symantec.cloud portal with the account used for Synchronization.  If you are able to log in, the same password should be used in Schemus.  If you are not able to log in, then you may need to reset the password.
  2. Within Schemus click Edit, then Settings.
  3. Click Symantec.cloud on the left.
  4. Enter the password in the designated box and click OK.
  5. In the configuration drop-down, select the configuration you are using and click Modify.
  6. Click where it says ClientNet under Data Repository.
  7. If the "Custom account details for this synchronization" box is checked, then enter the password in the designated box again, or uncheck the box to use the default details that you just confirmed in the settings menu.

If this does not resolve your issue, please contact the Symantec.cloud support team.

 

Please Note :-

We recommend that you setup a separate / dedicated user account on the portal for Schemus.  This would prevent your Primary Portal Account from ever becoming locked out. Please refer to TECH225960 for more information.