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Feature Request: SEE Management Console should have an option to remove computer names from "Deleted Computers" container.

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Article ID: 161572

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Updated On:

Products

Endpoint Encryption

Issue/Introduction

Symantec Endpoint Encryption has the ability to manage each of the computers that check in with the server.  There are cases where systems are no longer in the directory, and in these cases, they are automatically removed. There are other scenarios where systems may not be removed and stay in the database until the systems age to 1, 2 or 3 years without checking in--this can happen if you repurpose the machine, and give it a new name.  The SEE Management Server will still manage these systems and there is an option to clean systems out if they haven't checked in for 1, 2, or 3 years. This Feature Request is to include the ability to have more granular control to delete machines in the SEE Management Server.

Resolution

A Feature Request has been submitted for the ability to remove individual machines, and in a more granular way aside from the 1, 2, or 3 year requirement.

Symantec Enterprise Division is committed to product quality and satisfied customers. Technical Support filed a Feature Request to add the functionality listed above. This Feature Request is currently being considered by Symantec Enterprise Division to be addressed in a forthcoming version of the product.    

There is no guaranteed date for this request from the Encryption Product Management team, or the Encryption Engineering team at this time. Please be sure to refer back to this article periodically as any changes to the status of the request will be reflected here. You can also submit a new ticket to Symantec Enterprise Support to receive a direct update from our team or to have your organization added to the list of companies that desire this Feature Request.

For information on how to perform database maintenance on these aged systems, see the following article:


195857 - Symantec Endpoint Encryption Database Maintenance - Cleanup old machines and client data

Additional Information

EPG-22856
ISFR-1674/EPG-24116
ISFR-1675/EPG-24117
ISFR-1574/EPG-22610