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BUG REPORT: Unable to Encrypt via command line using embedded policy client

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Article ID: 161566

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Updated On:

Products

Drive Encryption Encryption Management Server

Issue/Introduction

 It has been reported that users are unable to use the --encrypt option and or the --secure option via command line tools when using an embedded policy client.

When using the --encrypt command you will get the following error:

Operation start encrypt disk failed:

Error code -11984: Item not found

When using the --secure command you will get the following error:

Operation secure disk failed:

Error code -12220: Disk is already managed

 

Resolution

This issue is fixed in the following release:

  • Symantec Encryption Desktop 10.3.2 MP11
     

This version/Maintenance Pack is available for download via your account on Symantec File Connect.


Workaround

You can still encrypt the drive via the user interface (GUI) of the Symantec Encryption Desktop application.