Customer is getting an error while trying to load the "Internal NS Schedules" and "All Server schedules" views for the 'Internal Schedules Calendar' page (under Settings>All Settings>Notification Server).
This is the message displayed:
This issue is caused by 2 schedules:
'Default Synchronize Security Roles Task' (e2830df2-f93f-450a-b5d5-921e01f02540)
'Default Processing Task' (3235ec0d-423a-47a9-834f-ee44a4aada10)
If one or both of those are enabled, the error http 500 will be displayed.
Looking at the profile trace, under "rawUrl: /Altiris/NS/Services/CalendarWebService.asmx", you should see the following error entry:
ScheduleInforResult\WriteXml : T+1434.7, Tn+0000.0, 0001.6 ('Default Synchronize Security Roles Task' (e2830df2-f93f-450a-b5d5-921e01f02540))
which is generating the following exception:
exceptionCode: C0000005 or a similar exception value.
The problem seems to be related to invalid entries for those schedules.
This issue should be addressed by the Symantec Development team in a later release. Currently targeted for ITMS 7.6.
A pointfix is available for those in ITMS 7.5 SP1 HF3. See attached file "Pointfix_eTrack3688386_ITMS_7_5_SP1_HF3.zip"
SMP 7.5 SP1 HF3
HOW TO INSTALL THIS POINTFIX:
HOW TO UNINSTALL THIS POINTFIX:
1. Make sure that Backup subfolder is located in PFinstaller directory
CHANGES MADE :
There are two workarounds available for those that don't want to apply the pointfix or have a different SMP 7.5 SP1 version installed:
1. Disable the following schedules (if they are enabled):
'Default Synchronize Security Roles Task' can be disable under Settings>All Settings>Notification Server>IT Analytics Settings>Cubes. Go to the Security tab and uncheck 'Enabled'. Save changes.
'Default Processing Task' can be disable under Settings>All Settings>Notification Server>IT Analytics Settings>Processing. Uncheck 'Enabled'. Save changes.
2. Run the updated stored procedure attached to this KB called "spCalendarSelectScheduledItemsByOccurrenceDateRange_Modified.sql". Basicaly this stored procedure will exclude schedule item from ITAnalytics for been display on the 'Internal Schedules Calendar' page. In this way these two schedules can be enabled and used until a fix is provided.
ITMS 7.5 SP1 and later
IT Analytics 7.5