Support for Microsoft Surface Pro 3 with Endpoint Encryption 11.0

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Article ID: 161554

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Updated On:

Products

Endpoint Encryption

Issue/Introduction

Symantec Endpoint Encryption 11 compatibility with Microsoft Surface Pro 3.

Resolution

Surface Pro 3 is compatible with Endpoint Encryption 11 using the following conditions:

  • External keyboard - The external keyboard is required for pre-boot authentication on the tablet. The keyboard can be detached once the user has been authenticated.
  • Bitlocker drive encryption which is enabled by default must be disabled prior to attempting to encrypt the disk.
 

Applies To

Microsoft Surface Pro 3 running Windows 8.1 64 bit