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Unable to add drivers to preboot configuration

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Article ID: 161552

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Updated On:

Products

Deployment Solution

Issue/Introduction

Attempting to add a driver to the preboot fails through Driver Manager.

Driver did not match device class filter

Cause

Driver Manager may be having a problem with this driver package altogether, however, WinPE 4.0 needs Windows 8 compatible drivers for the preboot which are not available for this device.

Resolution

A possible workaround is to use the Windows 7 drivers instead.  You may have to run Bootwiz manually to add the drivers. 

NOTE: This hardware appears to lack support for Windows 8/WinPE 4.0.

Currently, Symantec is planning to support WinPE 5.0 and 5.1 with the next release, Deployment Soution 7.6.  WinPE 5.0 uses Windows 8.1 drivers.

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Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec is committed to product quality and satisfied customers.
There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here.  Please note that Symantec reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please refer to the following Web site:
http://www.symantec.com/business/index.jsp
 


Applies To

DS 7.1 SP2 MP1
LSI SAS 3008 mass storage controller driver