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Error: "Name on certificate does not match the name of the site" and CEM agent cannot connect


Article ID: 161549


Updated On:


IT Management Suite


After installing a Cloud-enabled Management (CEM) package on a client machine the agent will not connect via the cloud.

On a client computer with verbose logging enabled the following errors appear in the logs.


Name on certificate does not match the name of the site. (0x80090322)

Server certificate is not valid. Remote host name:

Certificate for the gateway is invalid. Thumbprint mismatch.


The name of a server must match the Subject Name in the certificate.

For example if the certificate name is but the server name is The names do not match and the problem will exist.


To resolve this issue change the FQDN in the CEM Policy to match the name on the certificate.

  1. In the Symantec Management Platform Console go to Settings> Notification Server> Cloud-enabled Management.
  2. Expand Cloud-enabled Management> Policy and select Cloud-enabled Management Settings.
  3. Select the Gateway Server that is incorrect, click the pencil icon and change it to the name on the certificate and save it.


Applies To





ITMS 7.5 SP1