Target item for the client message does not exist errors in the NS Logs - Caused by eiPower plugin

Products

• IT Management Suite

Issue/Introduction

Target item for the client message does not exist errors in the NS Logs - Caused by eiPower plugin

 

Priority: 1 
Process: AeXSvc (8564) 
Thread ID: 73 
Module: AeXSVC.exe Source: Altiris.NS.ClientMessaging.EventQueueDispatcher.Dispatch 
Description: The target item for the client message does not exist. (Guid: "a4d033ba-c204-40d3-85cf-bc4c5cc63097")

 

Priority: 1 
Process: AeXSvc (8564) 
Thread ID: 73 
Module: AeXSVC.exe 
Source: Altiris.NS.ClientMessaging.EventQueueDispatcher.Dispatch 
Description: The target item for the client message does not exist. (Guid: "eb756524-fa80-4fe6-b678-f5d8dd4a3538")

Cause

The eiPower solution was previously removed from the Notification Server machine. The eiPower plugin was never uninstalled from the client machines and was still sending information back to the NS. When the NS gets this information it does not know what to do with it and logs the errors.

 

Resolution

1. Start capturing the NSEs that are getting processed by the SMP as suggested on HOWTO2908.

 

2. Run SSETools (HOWTO60787) NSE diagnostics tool to look at these NSE files and find the ones that have a ScenarioGuid which matches the guid in the errors in the NS logs.

 

3. Look at the content of these NSE files to find out which machine they came from. Access one of the machines and check under Add/Remove programs if the eiPower plugin is installed.

 

4. Run a third party tool called "myuninstaller" and find the MSI guid for the iePower plugin. Use this to create a script to send out to the clients that will uninstall the iePower plugin. It looked like this:
MsiExec.exe /X{7F9928DF-DA77-4605-B967-BB0934D229BD} /quiet

 

5. Create a task that will run the uninstall against all the clients that have the eiPower plugin installed. You could use the following SQL for the filter:

 

------------------------

 

select distinct

ac._resourceguid, ac.name, prog.Publisher,prog.DisplayName as 'Software'  
,prog.InstallDate, prog.DisplayVersion, prog.UninstallPath

FROM dbo.Inv_AeX_AC_Identification ac

INNER JOIN dbo.Inv_AddRemoveProgram prog

ON ac._ResourceGuid = prog._ResourceGuid       

WHERE prog.displayname like '%eiPower%'         
and ac.[Client Date] >getdate()-90

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Applies To

SMP 7.1 SP2 MP1.1