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Symantec Encryption Desktop bootguard does not display computer name in UEFI mode

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Article ID: 161529

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Updated On:

Products

Drive Encryption Encryption Management Server

Issue/Introduction

In machines running UEFI rather than BIOS, Symantec Encryption Desktop bootguard does not display the Computer name when F4 is pressed at bootguard. Instead, only UUID is displayed.

In order to find machines using UUID in Symantec Encryption Management Server, an Advanced Search is required.

On a UEFI machine, pressing F4 at bootguard shows this dialog:

UEFI bootguard

On a BIOS machine, pressing F4 at bootguard shows this dialog:

BIOS bootguard

Cause

This is by design.

Resolution

In order to search for UUID from the Symantec Encryption Management Server admin interface, click on Consumers then on Devices then on Drive Encryption Disks:

 Drive Encryption Disks Search

Next click on the Advanced Search button to the right of the magnifying glass Search button.  The Drive Encryption Disk Search window will open.  Enter part of the UUID and click the Search button:

 Drive Encryption Disks Advanced Search

Once the disk has been found, click on the Whole Disk Recovery Token icon to retrieve its WDRT:

Drive Found

By clicking on the name of the disk, you can drill down in order to verify the computer name and authorized users.


Applies To

Symantec Encryption Desktop 10.3.2 with UEFI mode bootguard.

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