In machines running UEFI rather than BIOS, Symantec Encryption Desktop bootguard does not display the Computer name when F4 is pressed at bootguard. Instead, only UUID is displayed.
In order to find machines using UUID in Symantec Encryption Management Server, an Advanced Search is required.
On a UEFI machine, pressing F4 at bootguard shows this dialog:
On a BIOS machine, pressing F4 at bootguard shows this dialog:
This is by design.
In order to search for UUID from the Symantec Encryption Management Server admin interface, click on Consumers then on Devices then on Drive Encryption Disks:
Next click on the Advanced Search button to the right of the magnifying glass Search button. The Drive Encryption Disk Search window will open. Enter part of the UUID and click the Search button:
Once the disk has been found, click on the Whole Disk Recovery Token icon to retrieve its WDRT:
By clicking on the name of the disk, you can drill down in order to verify the computer name and authorized users.
Symantec Encryption Desktop 10.3.2 with UEFI mode bootguard.