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Security Status shows Attention Needed for "Sonar disabled" when failure threshold has not been met.

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Article ID: 161505

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Updated On:

Products

Endpoint Protection

Issue/Introduction

The Symantec Endpoint Protection Manager home page shows "Security Status - Attention Needed" for "Sonar disabled" when the failure threshold set in preferences has not been exceeded.  For example, on the SEPM home page under preferences > Security Status, you set "Percentage of Computers reporting Sonar Off" to 75%.  You then connect two clients and disable Sonar on one of the clients.  The failure ratio under View Details will report 50%, but the home page will still say "Attention Needed" instead of "Good."  

Security Status - Attention Needed

Resolution

Symantec is currently investigating this issue.  


Applies To

 Symantec Endpoint Protection 12.1 RU5.  This issue does not happen on 12.1 RU4 MP1.