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After upgrading to 7.5 SP1 HF4 we receive the generic "Symantec Management Server Error" pop-up when trying to edit or create a detection rule for a software resource.

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Article ID: 161504

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Updated On:

Products

Software Management Solution

Issue/Introduction

After the upgrade to HF4 or HF3 the customers are no longer able to edit or
create a detection rule for a software resource. When they try to do so they
receive the generic "Symantec Management Server Error - Internal server error"
pop-up message.

Open a software resource for editing.
On the "Rules" tab click either the edit icon or the "New" icon.
It immediately throws the generic "Symantec Management Server Error" pop-up.

Or, in a Managed Software Delivery Policy click on the detection rule link.
It immediately throws the generic "Symantec Management Server Error" pop-up.

When you create a new software resource it will create the default detection
rule without error.

Nothing in the a.logs.

The Windows Application Event log has the following warning (truncated):

Log Name: Application
Source: ASP.NET 2.0.50727.0
Date: 12/2/2014 12:34:49 PM
Event ID: 1310
Task Category: Web Event
Level: Warning
Keywords: Classic
User: N/A
Computer: xxx.xxx.xxx
Description:
Event code: 3006
Event message: A parser error has occurred.
Event time: 12/2/2014 12:34:49 PM
Event time (UTC): 12/2/2014 6:34:49 PM
Event ID: b124bdbc72e0404382d4622cf056baec
Event sequence: 1
Event occurrence: 1
Event detail code: 0

Application information:
Application domain: /LM/W3SVC/1/ROOT/Altiris/PackageRuleManagement-19-
130620188892413795
Trust level: Full
Application Virtual Path: /Altiris/PackageRuleManagement
Application Path: D:\Program
Files\Altiris\SoftwareManagement\Web\PackageRuleManagement\
Machine name: xxx

Process information:
Process ID: 6892
Process name: w3wp.exe
Account name: IIS APPPOOL\Classic .NET AppPool

Exception information:
Exception type: HttpException
Exception message: Could not load type 'Altiris.PackageRuleManagement.Global'.

Request information:
Request URL: http://xxx/Altiris/PackageRuleManagement/EditRulePage.aspx?
mode=edit&itemGuid=827c5e27-b6df-47e8-8b98-47fa8f65cfc5

Request path: /Altiris/PackageRuleManagement/EditRulePage.aspx
User host address: xxx.xxx.xxx.xxx
User:
Is authenticated: False
Authentication Type:
 

Cause

Problem is caused by missing C:\Program Files\Altiris\SoftwareManagement\Web\PackageRuleManagement\Bin\Altiris.PackageRuleManagement.Web.dll 

Resolution

msiexec /i "C:\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris\altiris_softwaremanagement_7_5_x64.msi" SKIPAIM=1 from command prompt will re-create the missing file.

Note that you should log onto the SMP as the Application Identity account to run the command.


Applies To

This has been reported after upgrading to 7.5 SP1 HF4.