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SyLinkDrop for Macintosh generates an error "Fail to replace Sylink file"

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Article ID: 161483

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Updated On:

Products

Endpoint Protection

Issue/Introduction

 Upon running SyLinkDrop.app on Mac OSX 10.10, you receive an error that the Sylink file could not be replaced:

Fail to replace Sylink file
The operation couldn't be completed.
(CFErrorDomainLaunchd error 4.)

Cause

The SyLinkDrop tool that is on the product source under Tools/SyLinkDrop/Mac is not up-to-date and will produce these errors.

But an up-to-date version of the tool is placed on Macintosh clients when SEP is installed.

Resolution

Run the up-to-date version of the tool from the Symantec folder of the installed SEP client on Macintosh:

\Library\Application Support\Symantec\SMC\tools\SyLinkDrop

For steps to manually drop a Sylink.xml file, please review the following document:

How to convert an unmanaged Symantec Endpoint Protection for Macintosh client to managed

 

Applies To

 

 You are running Mac OSX 10.10.x and running the SyLinkDrop.app that shipped as part of SEP 12.1 RU5.

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