Generating CEM agent package fails

Products

• Management Platform (Formerly known as Notification Server)

Issue/Introduction

Generating CEM Symantec Management Agent installation package fails with error:

Failed to generate package. Https NS base URL must be used Internet-based Client Management agent. The agent package cannot be correctly created.

"11/18/2014 3:35:35 PM","Error executing Task  (6bfeb1d8-b6ff-4e28-aae5-391d709854fb). Exception: System.InvalidOperationException: Https NS base URL must be used Internet-based Client Management agent. The agent package cannot be correctly created.
   at Altiris.NS.AgentManagement.AgentPackageBuilder.BuildSitePackageFile(String siteIdentifier, IEnumerable`1 gateways, IEnumerable`1 resourceTargets, IEnumerable`1 organizationalGroups, String additionalInstallParams, DateTime requestedPackageExpiry, AgentPackageParameters packageParams, DateTime& packageExpiry, Guid& packageID)
   at Altiris.NS.AgentManagement.BuildAgentPackageItemTask.ExecuteTask(Hashtable taskArgs, ItemTaskState state)
**CEDUrlStart** :http://entced.symantec.com/entt?product=SMP&version=7.5.1670.0&language=en&module=z2lTicWs6rJehyfa2rAqM/tpIxqDjDvUScVZ54VX44RFSe9Lujf8evSx5kbJc/IV&error=-184891456&build=**CEDUrlEnd**","Altiris.NS.AgentManagement.BuildAgentPackageItemTask.ExecuteTask","AeXSVC.exe","39","Errors"
 

"11/18/2014 3:35:35 PM","Error executing Task  (6bfeb1d8-b6ff-4e28-aae5-391d709854fb). Exception: System.InvalidOperationException: Https NS base URL must be used Internet-based Client Management agent. The agent package cannot be correctly created.
   at Altiris.NS.AgentManagement.AgentPackageBuilder.BuildSitePackageFile(String siteIdentifier, IEnumerable`1 gateways, IEnumerable`1 resourceTargets, IEnumerable`1 organizationalGroups, String additionalInstallParams, DateTime requestedPackageExpiry, AgentPackageParameters packageParams, DateTime& packageExpiry, Guid& packageID)
   at Altiris.NS.AgentManagement.BuildAgentPackageItemTask.ExecuteTask(Hashtable taskArgs, ItemTaskState state)
**CEDUrlStart** :http://entced.symantec.com/entt?product=SMP&version=7.5.1670.0&language=en&module=z2lTicWs6rJehyfa2rAqM/tpIxqDjDvUScVZ54VX44RFSe9Lujf8evSx5kbJc/IV&error=-184891456&build=**CEDUrlEnd**","Altiris.NS.AgentManagement.BuildAgentPackageItemTask.ExecuteTask","AeXSVC.exe","39","Errors"
 

Cause

Agent install policy settings is configured to use an alternative Notification Server in HTTP not HTTPS

Resolution

On Symantec Management Console

Settings -> Agents/Plug-ins -> Symantec Management Agent -> Settings - > Symantec Management Agent Install

Click on settings, Be sure that if "Specify different Notification Server" is check that the provided URL schema is HTTPS

 

Applies To

 

ITMS 7.5 SP1 HF3