Outbound Spam Scanning in Email Security.cloud

Products

• Email Security.cloud

Issue/Introduction

Monitor outbound message traffic via Track and Trace to identify SMTP permanent error responses triggered when the service rejects emails identified as spam.

Resolution

To provide continuity of service, Email Security.cloud scans all outbound emails and rejects the emails we identify as spam. To help you recognize these messages we send an SMTP permanent error response (5xx) to your message transfer agent (MTA)/email server. We suggest that you set your MTA to generate a non-delivery receipt (NDR) to inform the sender that we have blocked the email as spam.

Note:

• The portal has no configurable actions.
• Track and Trace shows the outbound emails that we reject as a spam.
• We do not include suspected outbound spam in Email Security Service reporting in the portal.
• Spam capture rate and spam false positive service levels do not apply to outbound emails.

Note that we are not liable for any damage or loss resulting directly or indirectly from any failure of the service to identify spam. We are also not liable for wrongly identifying an email as spam.
Contact Support for further help.