Mail exchanger (MX) record setup with Email
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Mail exchanger (MX) record setup with Email


Article ID: 161419


Updated On:




 You want to setup your Mail Exchanger (MX) records for inbound mail with Email

To ensure that all of your email is scanned, you need to configure your organization's MX records correctly. First, you need to identify who hosts your domain or domains. You can use a third-party provider to check who your DNS provider is.

Each provider supplies an online form to make any changes. The changes that you need to make are outlined in the Solution section below.

A set of MX records may look like the following:      MX preference = 10, mail exchanger =      MX preference = 20, mail exchanger =


In order to have your organization's email traffic scanned by the Email services, you need to ensure that all your emails are directed to our scanning servers. There are both primary and secondary records to be configured and they must be prioritized properly to ensure consistent mail flow. The proper format and hierarchy is outlined below:     MX preference = 10, mail exchanger =     MX preference = 20, mail exchanger =

Note : The first X represents the Cluster number you are provisioned on and the XX represents the Region. You must not include your own Mailhost ( in this example) anywhere in the MX records. If it remains, some email may be delivered directly to your mail server and therefore, they may not be scanned.

For MX records: the higher the number, the lower the priority. 

Most DNS changes take up to 24 hours to be propagated.