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Policy page is missing categories if the SWG DB is not current before upgrading.

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Article ID: 161405

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Updated On:

Products

Web Gateway

Issue/Introduction

When you disable database updates and then update the SWG to version 5.2.1, several URL categories are unavailable on the Polices > Configuration page.

Resolution

Workaround:
To prevent this from happing you want to update the SWG DB to the latest version before performing an upgrade of the latest version of SWG software.

  1. Log into the SWG UI.
  2. Click on Administration> Updates.
  3. Now you should see the Administration Update page.
  4. Under "Web Gateway Database Updates" click on the "Update" button to update.
  5. Once the update of SWG DB is completed you can now upgrade to the latest build of the SWG software.