Install of DCS 6.x hangs and pop up states "The system administrator has set policies to prevent this installation."

Products

• Critical System Protection
• Data Center Security Server
• Critical System Protection Client Edition
• Data Center Security Server Advanced

Issue/Introduction

Up grade of agents from SCSP 5.2.x to DCS 6.X is blocked by system policy.

SCSP_UPGRADE: 1
SCSP_CUR_VER: 6.0.0.607
SCSP_PREV_VER: 5.2.9.670

MSI (s) (E4:40) [15:24:12:230]: Windows Installer reconfigured the product.
Product Name: Symantec Data Center Security Server Manager. Product Version:
6.0.0.607.

Windows Installer popup states: "The system administrator has set policies to prevent this installation."

Resolution

By removing the UAC disable browse and the tomcat only registry setting we have completely resolved this issue.

delete HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\Intrusion
Security\Manager\TomcatONLYInstall registry key and re-run the upgrade
process.

 

Applies To

Windows.