Test the Email Security.cloud AntiSpam service

Products

• Email Security.cloud

Issue/Introduction

This document describes the useful keywords that can be used to test Email Security Cloud Anti-Spam services. 

Environment

Email Security.cloud

Cause

Instructions on testing the Email Security Cloud Anti-Spam services. 

Resolution

You can test various aspects of the AntiSpam service as follows:

• Approved Senders: Add an external email address to the Approved Senders list. Allow propagation time and send a test email using the test string above to trigger either Signaturing or Skeptic Heuristics.  If the Approved Senders is working the email should not trigger the AntiSpam service.
  
  
• Blocked Senders: Add an external email address to the Blocked Senders list.  Wait 30 minutes and try to send a test email from that address.
  
  
• Signaturing System: Add the following test string to the body of a test email: XJS*C4JDBQADN1.NSBN3*2IDNEN*GTUBE-STANDARD-ANTI-UBE-TEST-EMAIL*C.34X
  
  
• Skeptic Heuristics: Add the following test string to the subject of a test email: XJS*C4JDBQADN1.NSBN3*2IDNEN*GTUBE-STANDARD-ANTI-UBE-TEST-EMAIL*C.34X
  
  
• Newsletter Detection:  Send an email with the Subject: Newsletter and just the word Unsubscribe in the email body.

 

Additional Information

If approved sender list not working and whitelisted sender still being quarantined, it could be because:

• The  propagation time is still not passed, please try again in 20 minutes.
• The real sending address is not the same as the entry in approved senders list.
• If user level approve/block list is enabled, this entry may be in the recipient's block list.