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MTA fails to load SMG-SP 64 bit client on Solaris

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Article ID: 161396

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Updated On:

Products

Messaging Gateway for Service Providers

Issue/Introduction

The Oracle Messaging Server fails to load the 64 bit SMG-SP client library even though the Oracle Messaging Server configuration specifies the correct path to the libraries. This results in a failure to initialize the spam and antivirus filtering service in the MTA possibly resulting in all messages being deferred with an SMTP 421 temporary failure message.

option.dat configuration
! Brightmail Rules
spamfilter_Library=/opt/symantec/smg-sp/Scanner/lib/libbmiclient.so.1
spamfilter_config_file=/opt/symantec/smg-sp/Scanner/etc/bmiconfig.xml
spamfilter_verdict_0=Subject: RealSpam%s
spamfilter_action_0=data:,discard
spamfilter_verdict_1=Subject: SuspectSpam%s
spamfilter_action_1=data:,addtag "[SPAM]"
spamfilter_optional=1

imsimta -test error indicating incorrect library loader configuration

10:02:46.45: Loading spam filter #0, library '/opt/symantec/smg-sp/Scanner/lib/libbmiclient.so.1'
10:02:46.45:         - Spam filter initialization failure: Cannot load spam filter bmiEndHeaders [slot 1]
10:02:46.45:         - adding address @domain.com:[email protected] to channel tcp_intranet                    
10:02:46.45:       - adding address [email protected] to headers.
 
MTA log showing incorrect library loader
shim64_32: error opening library ld.so.1: shim64_32: fatal: /usr/lib/64/libbmiclient.so.1: wrong ELF class: ELFCLASS64

Cause

Usually when this occurs it is the result of the 64 bit library path not being set to include the path to the SMG-SP 64 bit libraries. There is also in SMG-SP 10.5 a hardcoded search path in libbmiclient.so.1 which can result in errors loading the SMG-SP client library if it is not overidden.

Resolution

The issues loading the 64 bit SMG-SP client library can be addressed by appending two entires to the library loader search path as follows:

 
#crle -64 -u -s /opt/symantec/smg-sp/Scanner/lib/      
#crle -64 -u -s /usr/sfw/lib/sparcv9/ 
 
The first includes the path to the SMG-SP SDK or library install location (note that this may be different in your environment). The second overrides a hardcoded dependency on the 32 bit gcc runtime library and replaces it with the 64 bit gcc runtime path. 

Applies To

SMG-SP 64 bit SDK
Solaris