ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Client machine unable to boot in automation or pxe

book

Article ID: 161380

calendar_today

Updated On:

Products

Deployment Solution

Issue/Introduction

When client machine trying to boot from automation or pxe PEctagnet.exe crashes with below error

PECTagent.exe Application Error: The instruction at 0x74b44dd4 referenced memory at 0x000000010. The memory could not be read"

Click on OK to terminate the program.

PECTagent.exe Application Error: The instruction at 0x74b44dd4 referenced memory at 0x000000010. The memory could not be read"

Click on OK to terminate the program.

Cause

Following .dll files are not upgraded properly according to the new version.

  • AexNetcomms.dll
  • AexNSevent.dll
  • Aexpackagedelivery.dll

These .dll file located under below location on the location:-

  • [SMP] "C:\Program Files\Altiris\Deployment\BDC\bootwiz\oem\DS\winpe\x86\Base\Program Files\Symantec\Deployment"
  • [NBS] "C:\Program Files\Altiris\Altiris Agent\Agents\Deployment\SBS\Bootwiz\{374E1C49-4F58-4F5C-8D51-07A30F0D44AD}\cache\bootwiz\oem\DS\winpe\x86\Base\Program Files\Symantec\Deployment"

Note! If the SMP is acting as NBS server the second path is in use as well.

Resolution

  • Download the attached file "Version 7.5.3193.rar"
  • Extract it and replace the .dll file on the the location on the NS shown in the cause section. If you have the Sites Server  then you have to replace the dll  files on Sites Server also.
  • Recreate the automation folder (If you are using PXE then Regenerate the preboot Environment to reflect the changes and try )
  • Then re-install the Automation folder on the client machine

Note! If the client machine Operating System  is X86 then install the X86 Automation folder . If the client machine Operating System  is X64 then install the X64 Automation folder.

 

Applies To

 

DS 7.5 SP1 HF3

X86 Automation Environment

Attachments

Version 7.5.3193.rar get_app