ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
KNOWN ISSUE: Vote status is not updated when voting tasks are completed during Change ticket being on hold.
Article ID: 161372
Updated On:
Products
ServiceDesk
Issue/Introduction
If a Change ticket is placed on hold after voting has been started any votes that are performed while the ticket is still on hold is lost and will have a status of Has Not Voted.
Cause
The Change ticket data isn't refreshed to include the updated voting status after it is removed from hold before the next save is performed.
Resolution
Symantec Development has reviewed this issue and made a point fix available.
The point fix can be found in TECH212326, along with all other point fixes for ServiceDesk 7.5 Service Pack 1.
Applies To
ServiceDesk 7.5 Service Pack 1
Feedback
Yes
No
Powered by
