ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
Enable Spam Quarantine for end users with notifications
Article ID: 161335
Configuring spam quarantine for end users and notify then when email is held in the spam quarantine.
Ensure that a directory data source is configured for:
Control Center Authentication - In (Administration > Settings > Directory Integration > Edit Directory Data Source > Authentication tab) in the drop-down box select "Control Center authentication only" or "Control Center and SMTP authentication".
Email Scanning - In (Administration > Settings > Directory Integration > Edit Directory Data Source > Address Resolution tab) in the drop-down box select "Email scanning only" or "Both Control Center Authorization and Email Scanning"
Ensure that "Enable end user quarantine" is enabled in two places:
First in (Spam > Quarantine Settings > End User Settings) under "End User Settings", check "Enable Quarantine".
Then in (Administration > Policy Groups > Select the Policy Group to allow End User Quarantine > End Users tab) check " (Repeat for any additional Policy Groups that will be allowed to login to their end user Quarantine)
Verify if an end user account can successfully login to the control center and view their quarantine.
Spam Quarantine notifications are enabled by default to be sent once a day (everyday at 4:00), with the following criteria:
Only users in policy groups that have end user quarantine enabled will receive notifications.
Spam quarantine notifications will only be sent to users that have new spam messages since the last time the quarantine notification was sent out.
If spam quarantine notifications are not delivered, go to (Administration > Control Center > SMTP) and select "Define new host" and enter the mail server's IP and port. (NOTE: This is a workaround for having internal DNS MX records for your mail server and will only allow you to release messages from quarantine that are destined for the individual mail server configured)