Cant install ITMS 7.5 Suite. SIM shows failed to configure when installing the platform.

Products

• IT Management Suite

Issue/Introduction

Can't install the Symantec Management Platform.  SIM fails and show the platform as not configured. 

Log files showed error messages several error messages like Failed to import sql node: CREATE FUNCTION [dbo].[fnSysMask_GetAllSystemMaskAsTable] which was failing with an access denied error.

Looking in the logs we also noticed the error listed below which had a COM Exception errcode: 0x80004005 listed in the stack trace.  Looking this error up we noticed several articles referencing antivirus software causing issues.  The customer was running McAfee antivirus on the SQL server. 

An error occured getting the ProductConfigFile, ProductConfigUpdateFile properties from the MSI with Msi product code 5eb8502b-4505-4dc5-9a11-79043619c34c, product guid d0e33520-c160-11d2-8612-00104b74a9df.
Exception has been thrown by the target of an invocation.
   [System.Reflection.TargetInvocationException @ mscorlib]
   at System.RuntimeType.InvokeDispMethod(String name, BindingFlags invokeAttr, Object target, Object[] args, Boolean[] byrefModifiers, Int32 culture, String[] namedParameters)
   at System.RuntimeType.InvokeMember(String name, BindingFlags bindingFlags, Binder binder, Object target, Object[] providedArgs, ParameterModifier[] modifiers, CultureInfo culture, String[] namedParams)
   at Altiris.Common.MsiHelper.GetPropertyValues(Guid productCode, String[] propertyNames)
   at Altiris.NS.Installation.ProductConfigurationWorker.LoadConfigFilesForProduct(XmlNode itemNode, String installationFilePath, Boolean bSupressWarnings, String& productConfigFile, String& productConfigUpdateFile, Boolean& isUpdateConfigFile)

OpenProduct,ProductCode
   [System.Runtime.InteropServices.COMException @ Msi API Error]

COM Exception errcode: 0x80004005

Exception logged from:
   at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception, String footer)
   at Altiris.NS.Installation.ProductConfigurationWorker.LoadConfigFilesForProduct(XmlNode itemNode, String installationFilePath, Boolean bSupressWarnings, String& productConfigFile, String& productConfigUpdateFile, Boolean& isUpdateConfigFile)
   at Altiris.NS.Installation.ProductConfigurationWorker.RegisterProductInstallation(XmlNode itemNode, String installationFilePath)
   at Altiris.NS.Installation.ProductConfigurationWorker.ConfigureProductInternal(String configFile, Boolean ownsProgressContext, SerializationMode serializationMode)
   at Altiris.NS.Installation.ProductConfigurationWorker.ConfigureProduct()
   at System.Threading.ExecutionContext.runTryCode(Object userData)
   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart()

Cause

McAfee Antivirus was installed on the SQL server. 

Resolution

Temporarily disabled the antivirus software and ran the installation again.

Applies To

ITMS 7.5 SP1

McAfee Antivirus