Troubleshooting web service errors on Encryption Management Server

Products

• Endpoint Encryption

Issue/Introduction

You receive a Web Server Configuration error: “Could not find the SEE web service in the specified IIS instance.”

The SEEMS Configuration Wizard: Web Service Configuration page will be greyed out.

“Could not find the SEE web service in the specified IIS instance.”

Resolution

Use the following steps to troubleshoot the configuration of the Endpoint Encryption Management Server with the Microsoft IIS Server.

Web Server - Security

Web Server - Application Development

 Management Tools

1. Launch Internet Information Services (IIS) Manager.
2. Verify if the SEE web site exists under sites.
3. Verify the correct IIS role and role features are installed and configured as follows:
4. After confirming the proper web configuration is complete, uninstall the Symantec Endpoint Encryption Management Server and then reinstall it.