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Removing the Corporate Access for Samsung client from an Android device

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Article ID: 161256

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Updated On:

Products

Mobility Suite

Issue/Introduction

A user wants to remove the Corporate Access for Samsung client from their mobile device but is unable to do so by removing the app as you would normally remove apps on Android devices.

Cause

The Corp Access for Samsung client is installed with device administrator permissions.  The user must de-activate the device administrator permissions associated with this client before it can be uninstalled.

Resolution

  1. On the user's mobile device, go to Settings > Security > Device administrators.
  2. Uncheck Corporate Access for Samsung.
  3. On the Device administrator screen, tap Deactivate.
  4. On the Warning screen, tap Yes.

The Corporate Access for Samsung agent is uninstalled from the device.