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Supported keyboards for Symantec Endpoint Encryption 11.x

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Article ID: 161230

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Updated On:

Products

Endpoint Encryption

Issue/Introduction

Different keyboard layouts can have different mappings between characters, potentially causing problems when you enter your passphrase to authenticate. Select the keyboard layout that most closely maps to the keyboard you are using, then make sure to use that same layout each time you authenticate.

Resolution

Be sure that you are using a keyboard with one of the supported languages. On Microsoft Windows systems, the Drive Encryption functionality of Symantec Endpoint Encryption 11.x supports the following keyboard layouts for preboot authentication:

  • Belgian (Belgium; Comma)
  • Belgian (Belgium; Period)
  • Bosnian (Bosnia)
  • Bosnian (Bosnia; Cyrillic)
  • Bulgarian (Bulgaria)
  • Bulgarian (Bulgaria; Latin)
  • Bulgarian (Bulgaria; Typewriter)
  • Canadian Multilingual Standard (Canada)
  • Chinese Simplified (China, Singapore)
  • Chinese Traditional (Hong Kong, Taiwan)
  • Croatian (Croatia)
  • Czech (Czech Republic; QWERTY)
  • Danish (Denmark)
  • Dutch (The Netherlands)
  • English (United States)
  • English (United Kingdom)
  • English (US-International)
  • Estonian (Estonia)
  • Finnish (Finland)
  • French, Belgian (Comma, Period)
  • French (Canada)
  • French (France)
  • French (Switzerland)
  • German (Germany/Austria)
  • German (IBM)
  • German (Switzerland)
  • Hebrew (Israel)
  • Hungarian (Hungary)
  • Hungarian (Hungary; 101 keys)
  • Icelandic (Iceland)
  • Irish (Ireland)
  • Italian (Italy)
  • Italian (Italy; 142 keys)
  • Japanese (Japan)
  • Korean (Korea)
  • Norwegian (Norway)
  • Polish (Poland; Programmers)
  • Polish (Poland; 214 keyboard)
  • Portuguese (Brazil; ABNT keyboards)
  • Portuguese (Brazil; ABNT2 keyboards)
  • Portuguese (Portugal)
  • Romanian (Romania)
  • Russian (Russia; Cyrillic)
  • Serbian (Serbia and Montenegro; Cyrillic)
  • Serbian (Serbia and Montenegro; Latin)
  • Slovak (Slovakia)
  • Slovenian (Slovenia)
  • Spanish (Spain)
  • Spanish (Latin America)
  • Spanish Variation
  • Swedish (Sweden)
  • Turkish (Turkey; F)
  • Turkish (Turkey; Q)
  • Ukrainian (Ukraine)