When you access the Resource Manager, a Symantec Management Server Error occurs if there is a duplicate right-click menu item

Products

• IT Management Suite

Issue/Introduction

 

Steps to reproduce: 

 

1. Navigate to Settings -> All Settings -> Notification Server -> Right Click Menu -> Connector Samples -> Clone the Ping Computer item.

 

2. Move the Copy of Ping Computer to Right Click Menu -> Remote Management and rename it to Ping Computer.

 

3. Navigate to Manage -> Computers -> right click on any managed resource -> Resource Manager. You should see a "Symantec Management Server Error"

 

4. If you rename a duplicate of Ping Computer to let's say Ping Computer 2, Symantec Management Server Error won't be displayed.

 Unable to create menu item as there due to an XML schema error.

An entry with the same key already exists.

   [System.ArgumentException @ System]

   at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource)

   at System.Collections.Generic.SortedList`2.Add(TKey key, TValue value)

   at Altiris.CustomConsole.Web.Dashboard.DashboardView.PopulateTasksSubMenus

(MenuItem tasksMenu)

   at Altiris.CustomConsole.Web.Dashboard.DashboardView.PopulateMenuBar()

 

Exception logged from: 

   at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, 

String 

strMessage, String category, Exception exception, String footer)

   at Altiris.NS.Logging.EventLog.ReportException(Int32 severity, String 

strMessage, String category, Exception exception)

   at Altiris.CustomConsole.Web.Dashboard.DashboardView.PopulateMenuBar()

   at Altiris.CustomConsole.Web.Dashboard.DashboardView.Page_Load(Object 

sender, 

EventArgs e)

   at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, 

Object t, EventArgs e)

   at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, 

EventArgs e)

   at System.Web.UI.Control.OnLoad(EventArgs e)

   at System.Web.UI.Control.LoadRecursive()

   at System.Web.UI.Page.ProcessRequestMain(Boolean 

includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, 

Boolean includeStagesAfterAsyncPoint)

   at System.Web.UI.Page.ProcessRequest()

   at System.Web.UI.Page.ProcessRequest(HttpContext context)

   at Altiris.CustomConsole.Web.Dashboard.DashboardView.ProcessRequest

(HttpContext context)

   at ASP.dashboard_dashboardview_aspx.ProcessRequest(HttpContext context)

   at 

System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.I

Ex

ecutionStep.Execute()

   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& 

completedSynchronously)

   at System.Web.HttpApplication.ApplicationStepManager.ResumeSteps(Exception 

error)

   at 

System.Web.HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest

(HttpContext context, AsyncCallback cb, Object extraData)

   at System.Web.HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr)

   at System.Web.HttpRuntime.ProcessRequestNoDemand(HttpWorkerRequest wr)

   at System.Web.Hosting.ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 iWRType)

 

**CEDUrlStart** :http://entced.symantec.com/entt?

product=SMP&version=7.5.3153.0&language=en&module=xjOOLyHlVVWpeqUeG42r35OJpSghIm

ev

rq184bi/c+jlTOLL2jxnYvcmPYDYjteh&error=1885916561&build=**CEDUrlEnd**

Cause

 Defect

Resolution

A permanent fix has been provided in 7.5 SP1 HF4.  (See DOC7940 )

Applies To

 ITMS 7.5 SP1