Web Agent logs are not rotating and stop logging
Article ID: 16121
Updated On:
Products
Issue/Introduction
Having configured the Web Agent ACO with log rotation details as size, files to keep, etc., and the logs are being stored correctly.
However, when the log reaches the limit size, they are not rolling and also they stop logging.
We need to remove manually the current log file so then a new log file is created and log entries stored.
Environment
Web Agent R12.52.x
Resolution
This behavior can be observed when the LLAWP process is being run with a different user than the log file's owner, and therefore cannot create the new log file when rotating logs.
This happens usually when having a different user run the Apache server and the Web Agent, and then starting the server manually with Web Agent user (or another one).
To solve this, ensure the Apache user has enough permissions (Read and Write) on the Web Agent log folder, and start Apache as a service so the logs are created by the Apache user.
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