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Unable to configure the Analysis server name on the ITA Configration Page

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Article ID: 161209

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Updated On:

Products

IT Analytics

Issue/Introduction

While adding the name of the Analysis server on the configuration page for IT Analytics in the SMP console an error message is generated.

Error Saving Analysis Server Name:Unable to load the specified item: ce7c50d0-7f50-413d-bb4a-44e28b60245a

Cause

The guid has not been properly updated in the Symantec_CMDB database. This can happen if IT Analytics has been previously uninstalled then re-installed.

 

 

Resolution

Run the provided script against the Symantec_CMDB database in SQL Management Studio. 

UPDATE [Item]
SET State = '<item> <ASServer /> <ASDatabase /> <RSURL /> <RSFolder /> <RSAuth /> <RSBrowserRole /> </item>'
WHERE Guid = 'CE7C50D0-7F50-413D-BB4A-44E28B60245A'


Applies To

Symantec Management Platform 7.5 Service Pack 1