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Unable to login to the DCS console after upgrade to DCS 6.0 MP1

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Article ID: 161196

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Updated On:

Products

Data Center Security Server Critical System Protection Client Edition Data Center Security Server Advanced

Issue/Introduction

Installer during upgrade didn't throw any error and after required reboot you are no longer able to login to the DCS console

 
Netstat output shows that server is not listening on the ports 443 and 4443 
 
 

37 2014-09-18 11:31:51.406 [WARN ] [StartupServlet:15] Failed to load tomcat xml and find the console service cert.

java.io.IOException: Error decoding PKCS 12 input.
 

Cause

 Server SSL certificate wasn't updated successfully

Resolution

1. Reboot the server again. 
2. Start 6.0.0.607 MP1 server upgrade again by executing “server.exe” setup file. 

This time server installer should not ask for any reboot prompt. Once installation complete without reboot, you can login to the console. 


Applies To

 DCS 6.0 installed on Windows 2012 Server 

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