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Running antivirus scans on removable media devices protected by Symantec Endpoint Encryption Removable Media Encryption

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Article ID: 161192

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Updated On:

Products

Endpoint Encryption

Issue/Introduction

An issue occurs when an antivirus application scans a removable media device containing files that were encrypted using Symantec Endpoint Encryption Removable Media Encryption.

If the files were encrypted with a password or certificate other than the current default password or default certificate, you are prompted to enter the password or provide the certificate to decrypt the files.

Resolution

Symantec Corporation is committed to product quality and satisfied customers. This issue is currently being considered by Symantec Corporation to be addressed in a forthcoming version or Maintenance Pack of the product. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Applies To

Symantec Endpoint Encryption 11.0.0
Antivirus application