This article details some general troubleshooting steps to use with Symantec Endpoint Encryption Drive Encryption version 11.x.
If you need help, press F1 or click the Help (?) icon to open the context-sensitive help of Symantec Endpoint Encryption.
To know more about event logs and debug logging, see Enabling Logging and Debug Logging in Symantec Endpoint Encryption v11.x.
Drive Encryption Help Desk Recovery (previously One-Time Password or OTP) does not work