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How to disable Change Order Workflow Task Status notifications?
Article ID: 16117
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
When the status of a Change Order Workflow Task changes a notification is sent out.
What is the easiest way to disable this?
Environment
Clarity Service Management 17.2
Clarity Service Management 17.1
Resolution
Under the Administration tab navigate to-> Notifications-> Activity Associations.
Select the Show Filter button in the top right hand corner and set the Object Type to Change Order Workflow Task and the Symbol to Status.
Select the Status Symbol and on the next window select Edit in the top right hand corner.
The Activity Type should be set to Update Status, set this to <empty> and click Save.
Now when the status of a Change Order Workflow Task changes a notification should not be sent out.
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