How to disable Change Order Workflow Task Status notifications?

Article Id: 16117

Status: Published

Updated On: 28-10-2019 09:29

Legacy Id: TEC1276013

Products:

SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

When the status of a Change Order Workflow Task changes a notification is sent out.

What is the easiest way to disable this?

Environment:

Clarity Service Management 17.2
Clarity Service Management 17.1

Resolution:

Under the Administration tab navigate to-> Notifications-> Activity Associations.
Select the Show Filter button in the top right hand corner and set the Object Type to Change Order Workflow Task and the Symbol to Status.

Select the Status Symbol and on the next window select Edit in the top right hand corner.
The Activity Type should be set to Update Status, set this to <empty> and click Save.

Now when the status of a Change Order Workflow Task changes a notification should not be sent out.