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Getting 'Error: Could not find a part of the path 'C:\Program Files\Altiris\Notification Server\bin\NScript.exe.config'. ' during SMP Rollup installation.

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Article ID: 161169

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

During the installation of ITMS 7.1 SP2 MP1 Rollup v10 (as well this could happen on any previous or later Rollup versions or pointfixes that uses PFInstaller.exe), the following error is noticed in the rollup install log:

Error.Could not find a part of the path 'C:\Program Files\Altiris\Notification Server\bin\NScript.exe.config'. 

Unusual about the error above is that the SMP is not installed on 'C'. It’s installed on 'E' drive.

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9/15/2014 2:59:27 PM Installing - SMP

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9/15/2014 2:59:27 PM Error.Could not find a part of the path 'C:\Program Files\Altiris\Notification Server\bin\NScript.exe.config'.


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9/15/2014 2:59:27 PM Fix aborted.

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Cause

 Invalid drive entry under the regkey called "InstallPath" under "HKEY_LOCAL_MACHINE\Software\Altiris".

Resolution

 Go to "InstallPath" under "HKEY_LOCAL_MACHINE\Software\Altiris" and validate the proper drive letter. If it is different, please make the proper change and re-run the Rollup/Pointfix installation.


Applies To

 ITMS 7.1 SP2 MP1 and later.