BUG REPORT: WDE BootGuard displayed with black background when customization applied on Linux system

Products

• Encryption Management Server

Issue/Introduction

When using Symantec Encryption Desktop (formerly PGP Desktop) for Whole Disk Encryption with Linux machine and trying to customize the background of WDE BootGuard, the Pre-Boot Authentication screen is displayed without customization and only black background is visible at BootGuard login prompt.

Cause

Incorrect handling of the image under the Linux operating system.

Resolution

This issue is fixed in the following release:

• Symantec Encryption Management Server 10.3.2 MP7
• Symantec Encryption Desktop 10.3.2 MP7

This version/Maintenance Pack is available for download via your account on Symantec File Connect.

 

Applies To

Symantec Encryption Desktop 10.3.x PGP Desktop 10.2.x Ubuntu Linux 12 LTS or 14 LTS Red Hat Enterprise Linux/CentOS 5.7, 5.8, 5.9, 5.10, 6.0, 6.1, 6.2, 6.3, 6.4