Symantec Management Agent crashes on startup

Products

• IT Management Suite

Issue/Introduction

 Symantec Management Agent crashes on startup

 <event date='Apr 29 11:51:04' severity='1' hostName='PC0140270' source='CrashControl' module='AeXAgentUtil.exe' process='AeXAgentUtil.exe' pid='5056' thread='5360' tickCount='30917728' > 

<![CDATA[Fatal error occured in module 'oleaut32.dll' in 'AeXNSAgent.exe'. 

Process ID: 15F8 

Thread ID: FF8 

Context Record: 0225F01C 

Exception Record: 0225F000 

Exception Code: C0000005 

Flags: 00000000 

Address: 77334660 

 

EAX=6142243F EBX=033C74A8 ECX=032BD850 EDX=61422441 ESI=032BD850 

EDI=6142243F EBP=0225F478 ESP=0225F478 EIP=77334660 FLG=00210206 

CS=001B DS=0023 SS=0023 ES=0023 FS=003B GS=0000 

 

Dump file: C:\ProgramData\Symantec\Symantec Agent\CrashDumps\AeXNSAgent_15F8_FF8_PC1_2014-04-29_09-50-55.dmp.ez]]> 

</event> 

<event date='Apr 29 11:51:04' severity='4' hostName='PC1' source='AeXInstallHelper' module='AeXAgentUtil.exe' process='AeXAgentUtil.exe' pid='1176' thread='4360' tickCount='30917744' > 

<![CDATA[Locating and stopping 7.x agent programs]]> 

</event>

Cause

The problem is caused by "HASP License Manager" service on the Windows 7 client PC - SCM returns an invalid startup type for it when SMA is building the basic inventory. This causes the Symantec Management Agent unhandled exception. 

 

Resolution

 Try disabling the "HASP License Manager" to see if this helps. 

Applies To

 SMP 7.1 SP2 MP1 R9