Windows HI Template Released via Live Update Causes Systems to go into Quarantine

Products

• Network Access Control

Issue/Introduction

The update to the HI template introduced an issue with the OS check code, causing Host Integrity (HI) policy checks for an OS to fail.  This causes SNAC clients to be placed into quarantine even when they are in complaince.

 

HI checks will fail even if a system is in compliance.

Resolution

Symantec released an updated template on 9/15/2014

If this issue is still observed, as a work-around, disable any OS specific compliance checks in your organization's HI policy.  This includes checks for OS versions as well as service packs.

This article was last updated on 9/25/2014  1:15pm PDT

Applies To

SNAC 12.x
Windows systems (Windows XP SP3 and Windows 7 ) running SNAC agent