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Unable to Create IDM Profile after Upgrade

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Article ID: 161148

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Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

After upgrading the Data Loss Prevention (DLP) Enforce server the user notices that existing IDMs are no longer able to refresh and new IDM profiles fail to index.

Thread: 1752 INFO [com.vontu.manager] Document source saved. The IDM test3 document source was saved by Administrator

Thread: 1752 INFO [com.vontu.manager.admin.sdp.action.InfoSourceSchedulingAction] No schedule specified for source id: 1270

Thread: 66 INFO [com.vontu.profiles.manager.InfoSourceIndexJob] Indexing InfoSource Job begin executing

Thread: 66 SEVERE [org.quartz.core.JobRunShell] Job DEFAULT.1270_DATA_SOURCE_IMMEDIATE_TRIGGER threw an unhandled Exception: 

Cause:

java.lang.NoClassDefFoundError: Could not initialize class com.vontu.cracker.jni.NativeContentExtractionEngine

java.lang.NoClassDefFoundError: Could not initialize class com.vontu.cracker.jni.NativeContentExtractionEngine

Cause

After the upgrade to DLP 12.x the 12.x_upgrade_root_script.sh was never ran on the Enforce server. The script corrects the permissions that require root privileges to change. This script also does the following:

  • On the DLP enforce server, the script places the new uninstaller in the correct directory
  • On a DLP detection server, the script sets the correct permissions for packet capture
  • Places the new uninstaller in the correct directory, starts the Vontu Monitor service

Resolution

Log on as root to the DLP Enforce Server and to each detection server that has been upgraded. Navigate to the /opt/SymantecDLP/Protect/install/12.x_Upgrade_Resources directory and run the following script: ./12.x_upgrade_root_script.sh and then restart the Vontu services.

 

Applies To

 

DLP Enforce server installed on Redhat Enterprise Linux, 64bit