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Are the Symantec Mail Security for Microsoft Exchange services configured and operating correctly?

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Article ID: 161144

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Updated On:

Products

Mail Security for Microsoft Exchange

Issue/Introduction

One or more services for Symantec Mail Security for Microsoft Exchange or one of the products upon which it depends are not operating as expected

Resolution

Note: To check to determine if there is a problem with a service related to Symantec Mail Security for Microsoft Exchange run a scan for common issues with SymHelp:

 

Symantec Mail Security for Microsoft Exchange services

The following services are important for the proper functioning of Symantec Mail Security for Microsoft Exchange:

Symantec

  • Symantec Mail Security for Microsoft Exchange
  • Symantec Mail Security Utility Service

Microsoft

  • Microsoft Exchange Information Store
  • Microsoft Exchange Transport
  • IIS Admin Service
  • World Wide Web Publishing Service
  • Task Scheduler

When a service is not in an expected state it can often be useful to examine the Application Event Log for errors pertaining to that service.

 

Services Specific Knowledge Base articles

Symantec Mail Security for Microsoft Exchange

Symantec Mail Security Utility Service

Microsoft Exchange Transport

  • TECH203819: After upgrade of Mail Security for Microsoft Exchange