Are the Symantec Mail Security for Microsoft Exchange services configured and operating correctly?
Article ID: 161144
Updated On:
Products
Issue/Introduction
One or more services for Symantec Mail Security for Microsoft Exchange or one of the products upon which it depends are not operating as expected
Resolution
Note: To check to determine if there is a problem with a service related to Symantec Mail Security for Microsoft Exchange run a scan for common issues with SymHelp:
Symantec Mail Security for Microsoft Exchange services
The following services are important for the proper functioning of Symantec Mail Security for Microsoft Exchange:
Symantec
- Symantec Mail Security for Microsoft Exchange
- Symantec Mail Security Utility Service
Microsoft
- Microsoft Exchange Information Store
- Microsoft Exchange Transport
- IIS Admin Service
- World Wide Web Publishing Service
- Task Scheduler
When a service is not in an expected state it can often be useful to examine the Application Event Log for errors pertaining to that service.
Services Specific Knowledge Base articles
Symantec Mail Security for Microsoft Exchange
- TECH82298: Startup Issues
- TECH191029: Service failure after five minutes; Event ID 185
- TECH123172: Error 1609
Symantec Mail Security Utility Service
- TECH168218: Reporting Issues
Microsoft Exchange Transport
- TECH203819: After upgrade of Mail Security for Microsoft Exchange
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