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Cannot unlock IronKey USB drive on Macintosh client with Symantec Endpoint Protection installed
Article ID: 161100
Updated On:
Products
Endpoint Protection
Issue/Introduction
Cannot unlock IronKey USB drive on Macintosh client with Symantec Endpoint Protection installed
Running the IronKey app and entering unlock password results in a long wait with spinning "beach ball" then error "Incorrect password entered. You have 0 more attempts remaining before your IronKey with permanently self-destruct."
Cause
This problem is related to SEP auto-protect scanning of compressed files.
Resolution
Disable SEP for Macintosh Auto-Protect "Compressed file scanning" as a workaround to this issue.
This is a generally recommended setting, anyways, since compressed file scanning significantly decreases auto-protect performance.
Applies To
Macintosh OS X
Symantec Endpoint Protection for Macintosh version 12.1 RU4 or newer
Feedback
Yes
No
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