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ITMS 7.5 SP1 - Software Resources and Software Packages replicated using Stand-Alone replication fail to download on the package server.

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Article ID: 161089

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

After stand-alone replication of Software Resources and Software Packages to another SMP Server;
the package server of the second SMP is unable to download the packages.

Legacy Agent Communication ON:
"Security key for package validation is missing from response. Previously stored key will be used (if exist)."
,"PackageRequest","AeXPackageDelivery.dll","2300","Informational"

"Error while downloading package: Security key for package validation is required, but does not exist.
Future package validation & processing is not possible. (0x80070057)","PackageDelivery","AeXPackageDelivery.dll",
,"Errors"

Legacy Agent Communication OFF:
"Download package sources failed: Server error (0x80077004)","PackageDownload","AeXPackageDelivery.dll","1992","Errors"
"Legacy package server GUID from child tier requesting a package PackageGUID at parent tier while LAC = OFF. The response will not be generated","PackageInfoProvider","w3wp.exe","8","Warnings"

Cause

Package Server encryption keys are not replicated via stand-alone replication.

Resolution

Hierarchy is required to send the "Hierarchy Full PS Trust Synchronization Event".
This will add the package server encryption keys to the second SMP server and allow the second SMP server's package server to download the package.
Once a hierarchy has been implemented the event can be triggered
using the "NS.Package Server Status Event Capture Item" scheduled task.


Applies To

ITMS 7.5 and ITMS 7.5 Sp1