SMP 7.5 Sp1 - Symantec Level 2 Workers role receives exception trying to add a computer to a non default organizational group.

Products

• IT Management Suite

Issue/Introduction

Symantec Level 2 Workers role receives exception trying to add computers to a non default organizational group.

This Organizational group was created by the Symantec Administrators role.

Unhandled exception.
Specified method is not supported.
   [System.NotSupportedException @ Altiris.Common]
   at Altiris.Common.Collections.Generic.ReadOnlySet`1
.RemoveRange(IEnumerable`1
other)
   at Altiris.NS.Security.SecurityCache.
CheckPermissions(Guid entityGuid, ISet`1
setRequiredPermissions)
   at
Altiris.NS.StandardItems.Collection.Scoping.ScopeHelper
.FilterResourcesThatCanBeAddedToScopeCollection(Guid
guidScopeCollection, ISet`1 setResources)
   at 
Altiris.NS.UI.Admin.Collections.ResourceViews.EditGroup
.EditGroupResourceSelectorDataProvider.EditGroupResourceSele
ctorGridProvider.GetGridData(String id)
   at Altiris.WebControls.GridControl.GetDataSource()
   at Altiris.WebControls.SelectorControlBase.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean
includeStagesBeforeAsyncPoint, Boolean 
includeStagesAfterAsyncPoint)

Cause

Known issue

Resolution

A permanent fix has been provided in 7.5 SP1 HF5.  (See DOC7954 )

The workaround suggested is:
- Access the Console using Symantec Admin account
- Right click on the desired Org View or Org Group you would like to see fixed
- Choose 'Manage security > Assign Management Rights
- Choose 'Symantec Level 2 Workers' and hit Ok.

Applies To

Symantec Management Platform 7.5 Sp1