ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

When installing I am prompted to contact technical support


Article ID: 161016


Updated On:


Symantec Products


A potential Symantec Endpoint Protection Small Business Edition (SEP SBE) installation issue may be observed when performing an Install Now from the SEP SBE management console. This issue does not occur when using a SymRedistributable.exe.

Contact support.



Workstations: Windows XP, 7, 8, 8.1, 10


Log in to the SEP SBE management console and create a Redistributable package. Attempt to install using the redistributable package. If failure continues to occur, contact support.