After installing Symantec Endpoint Encryption Full Disk (SEE FD) 8.2.1 mp 13 on a HP Elite Book 745 G 2 the computer hangs with six white dots.

Products

• Endpoint Encryption

Issue/Introduction

After installing SEE FD 8.2.1 mp 13 on a HP Elite Book 745 G 2 the computer hangs with six white dots and the operating system cannot be logged into. This issue has also been found when using SEE FD 8.2.1 mp 7, 8.2.1 mp 12.

The computer hangs with six white dots.

Cause

Engineering is currently investigating this issue to find root cause.

Resolution

When engineering has provided an update on this issue, this information will be updated here.