Decrypted the incorrect internal drive first with Symantec Endpoint Encryption Full Disk (SEE FD) 8.2.1 mp 5 and now no longer have access to the additional encrypted drive for proper usage or decryption.

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Article ID: 160997

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Products

Endpoint Encryption

Issue/Introduction

Some customers have found that while using SEE FD 8.2.1 mp 5 with multiple internal hard disks, if the primary disk is decrypted before the secondary disk, access to the remaining secondary disk is lost and the data cannot be recovered using the SEE FD Access or Recover Utility.

Cause

When using the SEE FD Recover utility, it is possible to decrypt the primary drive first before the secondary disk.

Resolution

Engineering is currently targeting a fix for this issue to be released in SEE FD 8.2.1 mp 15, currently there is not a targeted release date.