ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
Decrypted the incorrect internal drive first with Symantec Endpoint Encryption Full Disk (SEE FD) 8.2.1 mp 5 and now no longer have access to the additional encrypted drive for proper usage or decryption.
Article ID: 160997
Updated On:
Products
Endpoint Encryption
Issue/Introduction
Some customers have found that while using SEE FD 8.2.1 mp 5 with multiple internal hard disks, if the primary disk is decrypted before the secondary disk, access to the remaining secondary disk is lost and the data cannot be recovered using the SEE FD Access or Recover Utility.
Cause
When using the SEE FD Recover utility, it is possible to decrypt the primary drive first before the secondary disk.
Resolution
Engineering is currently targeting a fix for this issue to be released in SEE FD 8.2.1 mp 15, currently there is not a targeted release date.
Feedback
Yes
No
Powered by
