PXE Menu doesn't show menu options, PXE Config Utility does not either

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Article ID: 160994

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Updated On:

Products

Deployment Solution

Issue/Introduction

Clients may boot to Next Boot Device and/or a PXE Boot Menu is missing previously existing boot options. The PXE Configuration Utility is also missing the same options.

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Cause

Unknown root cause.  Result is corrupt preboot configurations and/or PXE Manager corruption.

Resolution

If a backup of the server exists, stop the services and restore the PXE folder (default is C:\Program Files (x86)\Altiris\eXpress\Deployment Server\PXE) from the backup or restore the entire server.  If the server is a VM, reverting to a recent snapshot is also an option. Lastly, recreate the Preboot Configurations using the PXE Configuration Utility.