ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
Active Directory authentication fails for users with non-ASCII characters in their user names
Article ID: 160966
Data Loss Prevention Enforce
Because Kerberos does not support non-ASCII characters, Active Directory authentication fails for users with non-ASCII characters in their user names.
To work around this issue, perform the following procedure:
- On the Enforce Server host, open the SymantecDLP\Protect\config\Protect.properties file in any text editor.
- Add the following property: sun.security.krb5.msinterop.kstring=true
- Save and close the Protect.properties file.
- Restart the Vontu Manager service to apply your configuration changes.